> For the complete documentation index, see [llms.txt](https://docs.ticketflowbot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticketflowbot.com/readme.md).

# Welcome

TicketFlow is a Discord ticketing bot with a web dashboard. Your team can view and reply to support tickets from a browser — no Discord app required.

***

## What You Can Do

**For your community** — Users open tickets with one click. Structured forms collect the right info upfront so your staff can help faster.

**For your staff** — Reply to tickets from the web dashboard or Discord. Claim tickets, leave staff-only notes, and close with automatic transcripts.

**For server admins** — Create multiple boards with button or dropdown layouts, customize templates with form fields and per-template categories, set ticket limits, configure logging, and manage everything from one dashboard.

***

## Quick Links

|                                                        |                                                      |
| ------------------------------------------------------ | ---------------------------------------------------- |
| [**Quick Start**](/getting-started/getting-started.md) | Add the bot and create your first board in 5 minutes |
| [**Commands**](/getting-started/commands.md)           | All slash commands with examples                     |
| [**Dashboard Overview**](/dashboard/overview.md)       | Sign in and navigate the web dashboard               |
| [**Tickets**](/dashboard/tickets.md)                   | View, reply, claim, and close tickets                |
| [**Templates**](/dashboard/templates.md)               | Create structured forms for ticket intake            |
| [**Boards**](/dashboard/boards.md)                     | Manage boards and push embeds to Discord             |
| [**Settings**](/dashboard/settings.md)                 | Configure limits, logging, and permissions           |
| [**FAQ**](/support/faq.md)                             | Troubleshooting and common questions                 |

***

## Need Help?

Join our [support server](https://discord.gg/ticketflow) or check the [FAQ](/support/faq.md) for answers to common questions.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.ticketflowbot.com/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.