# Welcome

TicketFlow is a Discord ticketing bot with a web dashboard. Your team can view and reply to support tickets from a browser — no Discord app required.

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## What You Can Do

**For your community** — Users open tickets with one click. Structured forms collect the right info upfront so your staff can help faster.

**For your staff** — Reply to tickets from the web dashboard or Discord. Claim tickets, leave staff-only notes, and close with automatic transcripts.

**For server admins** — Create multiple boards with button or dropdown layouts, customize templates with form fields and per-template categories, set ticket limits, configure logging, and manage everything from one dashboard.

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## Quick Links

|                                                                                   |                                                      |
| --------------------------------------------------------------------------------- | ---------------------------------------------------- |
| [**Quick Start**](https://docs.ticketflowbot.com/getting-started/getting-started) | Add the bot and create your first board in 5 minutes |
| [**Commands**](https://docs.ticketflowbot.com/getting-started/commands)           | All slash commands with examples                     |
| [**Dashboard Overview**](https://docs.ticketflowbot.com/dashboard/overview)       | Sign in and navigate the web dashboard               |
| [**Tickets**](https://docs.ticketflowbot.com/dashboard/tickets)                   | View, reply, claim, and close tickets                |
| [**Templates**](https://docs.ticketflowbot.com/dashboard/templates)               | Create structured forms for ticket intake            |
| [**Boards**](https://docs.ticketflowbot.com/dashboard/boards)                     | Manage boards and push embeds to Discord             |
| [**Settings**](https://docs.ticketflowbot.com/dashboard/settings)                 | Configure limits, logging, and permissions           |
| [**FAQ**](https://docs.ticketflowbot.com/support/faq)                             | Troubleshooting and common questions                 |

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## Need Help?

Join our [support server](https://discord.gg/ticketflow) or check the [FAQ](https://docs.ticketflowbot.com/support/faq) for answers to common questions.